hp LaserJet Color M551常見故障代碼描述,英文手冊5
更新時間：2025/7/24 8:23:37,view:143hp打印機HPLaserJetColorM551蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，維修視頻2025/3/23
Code: 47.FC.13
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.20
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Image not found at system initialization
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.21
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.22
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.23
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.30
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Image not found at system initialization
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.31
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.32
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.33
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.40
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Image not found at system initializatione
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.41
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.42
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.430
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 49.XX.YY
Display:
49.XX.YY To continue, turn off then on
Description:
A firmware error has occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error returns, check the following: The error might be caused by a network connectivity problem. Damaged interface cable Damaged USB port Invalid network configuration setting The error might be caused by the print job. Invalid print driver problem with the software application Problem with the file 3. If the error persists, perform a firmware upgrade.
Code: 50.10X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 5. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.11X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 5. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.12X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS7) is properly functioning. If it is not, replace the fuser. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor (M2). 5. If the error persists, replace the fuser. 6. If this product has been previously serviced, check the connector (J117; J123) on the DC controller PCA.
Code: 50.13X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser.
Code: 50.14X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser.
Code: 50.2X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser warm-up failure
Remedy:
1. Reconnect the connector (J50) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. If the error persists, replace the fuser wire harness. 4. If the error persists, replace the fuser.
Code: 50.3X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 1
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 1
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.6X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J101) on the DC controller PCA.
Code: 50.8X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser type mis-match
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connectors (J50; J139) on the DC controller PCA. 4. If the error persists, replace the fuser.
Code: 51.00.20
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.
Code: 51.00.21
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.
Code: 51.00.22
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.
Code: 51.00.23
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.
Code: 52.00.04
Display:
52.00.XX To continue, turn off then on
Description:
Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC controller PCA. 2. If the error persists, replace the approriate laser/scanner.
Code: 52.00.05
Display:
52.00.XX To continue, turn off then on
Description:
Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M
Remedy:
1. Check the connector (J50-Y/K or J503-C/M) on the laser/scanner driver PCA and the connectors (J106; J110-C/K or J111-C/M) on the DC controller PCA. 2. If the error persists, replace the appropriate laser/scanner.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Environmental sensor failure
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor has been removed or replaced check the connector (J2) on the environment sensor and the connector (J108) on the DC controller PCA.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.14
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.19
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Media sensor is out of calibration range
Remedy:
1. Turn the product off, and then clean the media sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replace, check the connector (J110-C/M or J111-C/M) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0E
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0E
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 55.00.01
Display:
55.00.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
DC controller memory error
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.00.02
Display:
55.00.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
DC controller no engine response
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.00.07
Display:
55.00.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
DC controller communications timeout
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.01.06
Display:
55.0X.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
NVRAM memory data error warning
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.02.06
Display:
55.0X.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
NVRAM memory access error warning
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 56.00.YY
Display:
56.00.YY Error To continue, turn off then on
Description:
Optional paper tray communication error
Remedy:
Turn the product off, and then on. If the error persists, reseat the optional paper tray (1 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.20
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Image not found at system initialization
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.21
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.22
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.23
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.30
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Image not found at system initialization
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.31
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.32
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.33
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.40
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Image not found at system initializatione
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.41
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.42
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.430
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 49.XX.YY
Display:
49.XX.YY To continue, turn off then on
Description:
A firmware error has occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error returns, check the following: The error might be caused by a network connectivity problem. Damaged interface cable Damaged USB port Invalid network configuration setting The error might be caused by the print job. Invalid print driver problem with the software application Problem with the file 3. If the error persists, perform a firmware upgrade.
Code: 50.10X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 5. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.11X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 5. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.12X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS7) is properly functioning. If it is not, replace the fuser. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor (M2). 5. If the error persists, replace the fuser. 6. If this product has been previously serviced, check the connector (J117; J123) on the DC controller PCA.
Code: 50.13X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser.
Code: 50.14X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser.
Code: 50.2X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser warm-up failure
Remedy:
1. Reconnect the connector (J50) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. If the error persists, replace the fuser wire harness. 4. If the error persists, replace the fuser.
Code: 50.3X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 1
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 1
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.
Code: 50.6X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J101) on the DC controller PCA.
Code: 50.8X.YZ
Display:
50.WX.YZ Fuser error To continue, turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser type mis-match
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connectors (J50; J139) on the DC controller PCA. 4. If the error persists, replace the fuser.
Code: 51.00.20
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.
Code: 51.00.21
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.
Code: 51.00.22
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.
Code: 51.00.23
Display:
51.00.YY Error
Description:
Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.
Code: 52.00.04
Display:
52.00.XX To continue, turn off then on
Description:
Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M
Remedy:
1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC controller PCA. 2. If the error persists, replace the approriate laser/scanner.
Code: 52.00.05
Display:
52.00.XX To continue, turn off then on
Description:
Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M
Remedy:
1. Check the connector (J50-Y/K or J503-C/M) on the laser/scanner driver PCA and the connectors (J106; J110-C/K or J111-C/M) on the DC controller PCA. 2. If the error persists, replace the appropriate laser/scanner.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Environmental sensor failure
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor has been removed or replaced check the connector (J2) on the environment sensor and the connector (J108) on the DC controller PCA.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.14
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.19
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Media sensor is out of calibration range
Remedy:
1. Turn the product off, and then clean the media sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replace, check the connector (J110-C/M or J111-C/M) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0E
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0E
Display:
54.XX.YY Error
Description:
A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 55.00.01
Display:
55.00.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
DC controller memory error
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.00.02
Display:
55.00.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
DC controller no engine response
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.00.07
Display:
55.00.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
DC controller communications timeout
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.01.06
Display:
55.0X.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
NVRAM memory data error warning
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.02.06
Display:
55.0X.YY DC controller error To continue, turn off then on
Description:
DC controller PCA error
NVRAM memory access error warning
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 56.00.YY
Display:
56.00.YY Error To continue, turn off then on
Description:
Optional paper tray communication error
Remedy:
Turn the product off, and then on. If the error persists, reseat the optional paper tray (1 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.
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