hp LaserJet Color M551常見故障代碼描述,英文手冊3
更新時間：2025/6/15 7:25:58,view:72hp打印機HPLaserJetColorM551蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，維修視頻
Code: 10.03.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Yellow print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.10.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Cyan cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.22.50
Display:
10.22.50
Description:
The transfer kit life was reset above the order threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.22.51
Display:
10.22.51
Description:
The transfer kit life was reset above the replace threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.22.52
Display:
10.22.52
Description:
The transfer kit life was reset above the reset threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.22.60
Display:
low OR Supplies low
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.22.70
Display:
very low OR Supplies very low
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.22.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Transfer kit
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.22.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Transfer kit
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.23.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Fuser kit
Remedy:
Replace or install the indicated supply.
Code: 10.23.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Fuser kit
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.23.35
Display:
Incompatible
Description:
The indicated supplyis not compatible with this product.
Fuser kit
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.23.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Fuser
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.23.50
Display:
10.23.50
Description:
The fuser kit life was reset above the order threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.23.51
Display:
10.23.51
Description:
The fuser kit life was reset above the replace threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.23.52
Display:
10.23.52
Description:
The fuser kit life was reset above the reset threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.23.60
Display:
low OR Supplies low
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.23.60
Display:
10.23.60
Description:
The product indicates when the fuser kit is very low. The actual remaining fuser kit life might vary. You do not need to replace the fuser kit at this time unless print quality is not acceptable.
Remedy:
Replace the fuser kit if print quality is not acceptable.
Code: 10.23.70
Display:
very low OR Supplies very low
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.23.70
Display:
10.23.70 Printing past very low
Description:
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Remedy:
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
Code: 10.23.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Fuser Kit
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.23.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Fuser Kit
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.31.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
TCU
Remedy:
Replace or install the indicated supply.
Code: 10.31.15
Display:
Install Close rear door
Description:
The toner collection unit has been removed or has been installed incorrectly. Toner collection unit
Remedy:
Replace or reinstall the toner collection unit correctly to continue printing.
Code: 10.31.60
Display:
almost full
Description:
Toner Collection bottle is almost full. Toner collection unit
Remedy:
Replace the toner collection unit
Code: 10.31.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Toner collection unit
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.31.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Toner collection unit
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 11.00.01
Display:
11.00.YY Internal clock error
Description:
The product real time clock has experienced an error.
D dead clock
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.
Code: 11.00.02
Display:
11.00.YY Internal clock error
Description:
The product real time clock has experienced an error.
Dead real time clock
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.
Code: 13.00.00
Display:
13.00.00
Description:
Generic jam event code.
Remedy:
Check the product for a jam.
Code: 13.A3.D3
Display:
13.A3.D3
Description:
Tray 3 misfeed jam.
Remedy:
Check the optional tray for a jam.
Code: 13.A3.D3
Display:
13.WX.YZ Jam in Tray
Description:
Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.
Remedy:
Clear the jam.
Code: 13.A3.D4
Display:
13.WX.YZ Jam in middle right door
Description:
Late to path jam from Tray 3 This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time.
Remedy:
Clear the jam.
Code: 13.A3.FF
Display:
13.A3.FF
Description:
Power on jam at the Tray 3 feed sensor.
Remedy:
Check the product for a jam.
Code: 13.A3.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Tray 3 feed sensor - SR1S15
Remedy:
Clear the jam.
Code: 13.AA.EE
Display:
13.WX.EE
Description:
This jam occurs when a door is opened during printing.
Tray 3 door open
Remedy:
Make sure that the doors are fully closed.
Code: 13.B2.9C
Display:
13.B2.9C
Description:
Page at duplex switchback jam.
Remedy:
Check the product for a jam.
Code: 13.B2.9Z
Display:
13.WX.YZ Jam below control panel
Description:
Page at duplex switchback jam. Z = the source tray number
Remedy:
Check the product for a jam.
Code: 13.B2.A1
Display:
13.B2.A1
Description:
Media input stay Tray 1 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.A2
Display:
13.B2.A2
Description:
Media input stay Tray 2 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.A3
Display:
13.B2.A3
Description:
Media input stay Tray 3 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.AZ
Display:
13.WX.YZ Jam in right door
Description:
Stopped at registration jam. This jam occurs when the media is longer than the longest Universal size, (470 mm; 18.50 in), by 40 mm (1.57 in) or more, and printing from Tray 1. However, this jam occurs when the media that is longer than the designated length by 40 mm (1.57 in) and more is detected, if the media that is longer than the longest Universal is designated. This jam occurs when the media longer than LEDGER-P by 40 mm (1.57 in) or more is detected at printing from Tray 2. Z = the source tray number
Remedy:
Clear the jam.
Code: 13.B2.D1
Display:
13.B2.D1
Description:
Media input delay Tray 1 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.D1
Display:
13.WX.YZ Jam in Tray 1
Description:
Late to registration jam, from Tray 1 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Remedy:
Clear the jam.
Code: 13.B2.D2
Display:
13.B2.D2
Description:
Media input delay Tray 2 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.D2
Display:
13.WX.YZ Jam in Tray
Description:
Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing.
Remedy:
Clear the jam.
Code: 13.B2.D3
Display:
13.B2.D3
Description:
Media input delay Tray 3 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.DD
Display:
13.WX.YZ Jam in right door
Description:
Late to registration jam, from duplexer This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time after it is reversed at the switchback position. Z = D for duplexer
Remedy:
Clear the jam.
Code: 13.B2.DZ
Display:
13.WX.YZ Jam in right door
Description:
Late to registration jam, from tray This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in the designated amount of time after the Tray 3 feed sensor sensed the leading edge at printing from Tray 3. Z = source tray
Remedy:
Clear the jam.
Code: 13.B2.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Registration sensor - PS8
Remedy:
Clear the jam.
Code: 13.B4.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Loop sensor - PS14 and PS15
Remedy:
Clear the jam.
Code: 13.B9.AZ
Display:
13.WX.YZ Fuser area jam
Description:
Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparency C = Label D = Envelope 1 to 3 E = Rough 0 = Photo 1 to 3
Remedy:
Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
Code: 13.B9.CZ
Display:
13.WX.YZ Fuser wrap jam
Description:
Fuser wrap jam This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller). Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film
Remedy:
Clear the jam.
Code: 13.B9.DD
Display:
13.WX.YZ Jam in right door
Description:
Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time.
Remedy:
Clear the jam.
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Yellow print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.10.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Cyan cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.22.50
Display:
10.22.50
Description:
The transfer kit life was reset above the order threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.22.51
Display:
10.22.51
Description:
The transfer kit life was reset above the replace threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.22.52
Display:
10.22.52
Description:
The transfer kit life was reset above the reset threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.22.60
Display:
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.22.70
Display:
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.22.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Transfer kit
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.22.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Transfer kit
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.23.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Fuser kit
Remedy:
Replace or install the indicated supply.
Code: 10.23.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Fuser kit
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.23.35
Display:
Incompatible
Description:
The indicated supply
Fuser kit
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.23.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Fuser
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.23.50
Display:
10.23.50
Description:
The fuser kit life was reset above the order threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.23.51
Display:
10.23.51
Description:
The fuser kit life was reset above the replace threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.23.52
Display:
10.23.52
Description:
The fuser kit life was reset above the reset threshold. A new ITB was installed.
Remedy:
No action necessary.
Code: 10.23.60
Display:
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.23.60
Display:
10.23.60
Description:
The product indicates when the fuser kit is very low. The actual remaining fuser kit life might vary. You do not need to replace the fuser kit at this time unless print quality is not acceptable.
Remedy:
Replace the fuser kit if print quality is not acceptable.
Code: 10.23.70
Display:
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.23.70
Display:
10.23.70 Printing past very low
Description:
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Remedy:
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
Code: 10.23.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Fuser Kit
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.23.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Fuser Kit
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.31.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
TCU
Remedy:
Replace or install the indicated supply.
Code: 10.31.15
Display:
Install
Description:
The toner collection unit has been removed or has been installed incorrectly. Toner collection unit
Remedy:
Replace or reinstall the toner collection unit correctly to continue printing.
Code: 10.31.60
Display:
Description:
Toner Collection bottle is almost full. Toner collection unit
Remedy:
Replace the toner collection unit
Code: 10.31.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Toner collection unit
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.31.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Toner collection unit
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 11.00.01
Display:
11.00.YY Internal clock error
Description:
The product real time clock has experienced an error.
D dead clock
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.
Code: 11.00.02
Display:
11.00.YY Internal clock error
Description:
The product real time clock has experienced an error.
Dead real time clock
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.
Code: 13.00.00
Display:
13.00.00
Description:
Generic jam event code.
Remedy:
Check the product for a jam.
Code: 13.A3.D3
Display:
13.A3.D3
Description:
Tray 3 misfeed jam.
Remedy:
Check the optional tray for a jam.
Code: 13.A3.D3
Display:
13.WX.YZ Jam in Tray
Description:
Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.
Remedy:
Clear the jam.
Code: 13.A3.D4
Display:
13.WX.YZ Jam in middle right door
Description:
Late to path jam from Tray 3 This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time.
Remedy:
Clear the jam.
Code: 13.A3.FF
Display:
13.A3.FF
Description:
Power on jam at the Tray 3 feed sensor.
Remedy:
Check the product for a jam.
Code: 13.A3.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Tray 3 feed sensor - SR1S15
Remedy:
Clear the jam.
Code: 13.AA.EE
Display:
13.WX.EE
Description:
This jam occurs when a door is opened during printing.
Tray 3 door open
Remedy:
Make sure that the doors are fully closed.
Code: 13.B2.9C
Display:
13.B2.9C
Description:
Page at duplex switchback jam.
Remedy:
Check the product for a jam.
Code: 13.B2.9Z
Display:
13.WX.YZ Jam below control panel
Description:
Page at duplex switchback jam. Z = the source tray number
Remedy:
Check the product for a jam.
Code: 13.B2.A1
Display:
13.B2.A1
Description:
Media input stay Tray 1 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.A2
Display:
13.B2.A2
Description:
Media input stay Tray 2 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.A3
Display:
13.B2.A3
Description:
Media input stay Tray 3 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.AZ
Display:
13.WX.YZ Jam in right door
Description:
Stopped at registration jam. This jam occurs when the media is longer than the longest Universal size, (470 mm; 18.50 in), by 40 mm (1.57 in) or more, and printing from Tray 1. However, this jam occurs when the media that is longer than the designated length by 40 mm (1.57 in) and more is detected, if the media that is longer than the longest Universal is designated. This jam occurs when the media longer than LEDGER-P by 40 mm (1.57 in) or more is detected at printing from Tray 2. Z = the source tray number
Remedy:
Clear the jam.
Code: 13.B2.D1
Display:
13.B2.D1
Description:
Media input delay Tray 1 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.D1
Display:
13.WX.YZ Jam in Tray 1
Description:
Late to registration jam, from Tray 1 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Remedy:
Clear the jam.
Code: 13.B2.D2
Display:
13.B2.D2
Description:
Media input delay Tray 2 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.D2
Display:
13.WX.YZ Jam in Tray
Description:
Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing.
Remedy:
Clear the jam.
Code: 13.B2.D3
Display:
13.B2.D3
Description:
Media input delay Tray 3 jam.
Remedy:
Check the product for a jam.
Code: 13.B2.DD
Display:
13.WX.YZ Jam in right door
Description:
Late to registration jam, from duplexer This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time after it is reversed at the switchback position. Z = D for duplexer
Remedy:
Clear the jam.
Code: 13.B2.DZ
Display:
13.WX.YZ Jam in right door
Description:
Late to registration jam, from tray
Remedy:
Clear the jam.
Code: 13.B2.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Registration sensor - PS8
Remedy:
Clear the jam.
Code: 13.B4.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Loop sensor - PS14 and PS15
Remedy:
Clear the jam.
Code: 13.B9.AZ
Display:
13.WX.YZ Fuser area jam
Description:
Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparency C = Label D = Envelope 1 to 3 E = Rough 0 = Photo 1 to 3
Remedy:
Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
Code: 13.B9.CZ
Display:
13.WX.YZ Fuser wrap jam
Description:
Fuser wrap jam This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller). Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film
Remedy:
Clear the jam.
Code: 13.B9.DD
Display:
13.WX.YZ Jam in right door
Description:
Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time.
Remedy:
Clear the jam.
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