hp DesignJet Z6800常見故障代碼描述,英文手冊1
更新時間：2025/7/1 5:37:08,view:94Code: 01.0:10
Description:
Main PCA hardware failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Main PCA Main PCA.
Code: 01.1:10
Description:
PrintMech PCA hardware failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the PrintMech PCA PrintMech PCA.
Code: 01.2:10
Description:
ISS Top PCA communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.
Code: 01.3:10
Description:
ISS Bottom PCA communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.
Code: 02.1:10
Description:
Carriage PCA communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA. • Replace the Carriage PCA Carriage PCA.
Code: 03:10
Description:
Power distribution failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the Power Supply Unit's blue LED is on, replace the PrintMech PCA. If not, replace the Power Supply Unit.
Code: 05.1:10
Description:
Formatter CPU fan stopped or burnt
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the system error persists, replace the Formatter Formatter.
Code: 05:10
Description:
Formatter communication failure with ISS
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Formatter to PrintMech PCA cable is correctly connected. • If the system error persists, replace the Formatter Formatter.
Code: 06:03
Description:
Main NVM communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the System Error continues, replace the Hard Disk Drive Hard Disk Drive (HDD).
Code: 06:10
Description:
Main NVM communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the System Error continues, replace the Hard Disk Drive Hard Disk Drive (HDD).
Code: 08:11
Description:
Front Panel communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • See What to do if the front panel is blank.
Code: 11:10
Description:
Trailing Cable does not seem to be connected
Remedy:
• Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.
Code: 17.0:11
Description:
PrintMech to Interconnect Power cable does not seem to be connected
Remedy:
• Check that the PrintMech to Interconnect Power cable is not damaged. • Check that the PrintMech to Interconnect Power cable is correctly connected to the PrintMech PCA and the Interconnect PCA. • Replace the PrintMech to Interconnect Power cable (which is included in the Electronics Module Cable Kit).
Code: 17.1:11
Description:
PrintMech to Interconnect Data 1 cable does not seem to be connected
Remedy:
• Check that the PrintMech to Interconnect Data 1 cable is not damaged. • Check that the PrintMech to Interconnect Data 1 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. • Replace the PrintMech to Interconnect Data 1 cable (which is included in the Electronics Module Cable Kit).
Code: 17.2:11
Description:
PrintMech to Interconnect Data 2 cable does not seem to be connected
Remedy:
• Check that the PrintMech to Interconnect Data 2 cable is not damaged. • Check that the PrintMech to Interconnect Data 2 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. • Replace the PrintMech to Interconnect Data 2 cable (which is included in the Electronics Module Cable Kit).
Code: 17.3:11
Description:
Main PCA to PrintMech Black 1 cable does not seem to be connected
Remedy:
• Check that the Main PCA to PrintMech Black 1 cable is not damaged. • Check that the Main PCA to PrintMech Black 1 cable is correctly connected to the Main PCA and the PrintMech PCA. • Replace the Main PCA to PrintMech Black 1 cable (which is included in the Electronics Module Cable Kit).
Code: 17.4:11
Description:
Main PCA to PrintMech Blue 2 cable does not seem to be connected
Remedy:
• Check that the Main PCA to PrintMech Blue 2 cable is not damaged. • Check that the Main PCA to PrintMech Blue 2 cable is correctly connected to the Main PCA and the PrintMech PCA. • Replace the Main PCA to PrintMech Blue 2 cable (which is included in the Electronics Module Cable Kit).
Code: 21:03
Description:
Service Station electrical current limit
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printerfs packaging, screws and plastic parts) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station Service Station.
Code: 21:13
Description:
Service Station jam
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printerfs packaging, screws and plastic parts) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station Service Station.
Code: 23:10
Description:
Air Pressurization System failure; unable to pressurize or depressurize tubes
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. • Check that the air tubes are properly connected and are not kinked or pinched. • Replace the APS Assembly APS Assembly.
Code: 24.1:11
Description:
ISS Top to ISS Bottom cable does not seem to be connected
Remedy:
• Check that the ISS Top to ISS Bottom cable cable is not damaged. • Check that the ISS Top to ISS Bottom cable is correctly connected to the ISS Top PCA and ISS Bottom PCA. • Replace the ISS Top to ISS Bottom cable (which is included in the Electronics Module Cable Kit).
Code: 24:03
Description:
Ink Supply Tubes purge failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again. • If the problem persists, replace the Setup Printhead Kit.
Code: 24:10
Description:
A broken bag has been detected in one of the Ink Cartridges
Remedy:
• Press Down Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies. • If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag.
Code: 24:11
Description:
PrintMech to ISS Top cable does not seem to be connected
Remedy:
• Check that the PrintMech to ISS Top cable cable is not damaged. • Check that the PrintMech to ISS Top cable is correctly connected to the PrintMech PCA and ISS Top PCA. • Replace the PrintMech to ISS Top cable (which is included in the Electronics Module Cable Kit).
Code: 26.0:01
Description:
Bad contact detected in ISS slot 0 floater
Remedy:
• Remove the Magenta Ink Cartridge and reinstall it into the printer. • Replace the Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Magenta Ink Cartridge) ISS to Cartridge Cables.
Code: 26.1:01
Description:
Bad contact detected in ISS slot 1 floater
Remedy:
• Remove the Light Magenta Ink Cartridge and reinstall it into the printer. • Replace the Light Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Light Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Magenta Ink Cartridge) ISS to Cartridge Cables.
Code: 26.2:01
Description:
Bad contact detected in ISS slot 2 floater
Remedy:
• Remove the Photo Black Ink Cartridge and reinstall it into the printer. • Replace the Photo Black Ink Cartridge. • Check that the ISS to Cartridge cable (Photo Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Photo Black Ink Cartridge) ISS to Cartridge Cables.
Code: 26.3:01
Description:
Bad contact detected in ISS slot 3 floater
Remedy:
• Remove the Matte Black Ink Cartridge and reinstall it into the printer. • Replace the Matte Black Ink Cartridge. • Check that the ISS to Cartridge cable (Matte Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Matte Black Ink Cartridge) ISS to Cartridge Cables.
Code: 26.4:01
Description:
Bad contact detected in ISS slot 4 floater
Remedy:
• Remove the Yellow Ink Cartridge and reinstall it into the printer. • Replace the Yellow Ink Cartridge. • Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Yellow Ink Cartridge) ISS to Cartridge Cables.
Code: 26.5:01
Description:
Bad contact detected in ISS slot 5 floater
Remedy:
• Remove the Light Cyan Ink Cartridge and reinstall it into the printer. • Replace the Light Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge) ISS to Cartridge Cables.
Code: 26.6:01
Description:
Bad contact detected in ISS slot 6 floater
Remedy:
• Remove the Light Gray Ink Cartridge and reinstall it into the printer. • Replace the Light Gray Ink Cartridge. • Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Gray Ink Cartridge) ISS to Cartridge Cables.
Code: 26.7:01
Description:
Bad contact detected in ISS slot 7 floater
Remedy:
• Remove the Red Ink Cartridge and reinstall it into the printer. • Replace the Red Ink Cartridge. • Check that the ISS to Cartridge cable (Red Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Red Ink Cartridge) ISS to Cartridge Cables.
Code: 27.1:01
Description:
Calibration failed to due to poor performance of the Magenta/Yellow Printhead in slot 1
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.2:01
Description:
Calibration failed to due to poor performance of the Magenta/Yellow Printhead in slot 2
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.3:01
Description:
Calibration failed to due to poor performance of the Light Cyan/Light Magenta Printhead slot 3
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.4:01
Description:
Calibration failed to due to poor performance of the Light Cyan/Light Magenta Printhead in slot 4
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.5:01
Description:
Calibration failed to due to poor performance of the Photo Black/Light Gray Printhead in slot 5
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.6:01
Description:
Calibration failed to due to poor performance of the Photo Black/Light Gray Printhead in slot 6
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.7:01
Description:
Calibration failed to due to poor performance of the Matte Black/Red Printhead in slot 7
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.8:01
Description:
Calibration failed to due to poor performance of the Matte Black/Red Printhead in slot 8
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 28.1:01
Description:
Magenta/Yellow Printhead in slot 1 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.1:02
Description:
Magenta/Yellow Printhead in slot 1 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.2:01
Description:
Magenta/Yellow Printhead in slot 2 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.2:02
Description:
Magenta/Yellow Printhead in slot 2 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.3:01
Description:
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.3:02
Description:
Light Cyan/Light Magenta Printhead in slot 3 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.4:01
Description:
Light Cyan/Light Magenta Printhead in slot 4 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.4:02
Description:
Light Cyan/Light Magenta Printhead in slot 4 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.5:01
Description:
Photo Black/Light Gray Printhead in slot 5 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.5:02
Description:
Photo Black/Light Gray Printhead in slot 5 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.6:01
Description:
Photo Black/Light Gray Printhead in slot 6 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.6:02
Description:
Photo Black/Light Gray Printhead in slot 6 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.7:01
Description:
Matte Black/Red Printhead in slot 7 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.7:02
Description:
Matte Black/Red Printhead in slot 7 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.8:01
Description:
Matte Black/Red Printhead in slot 8 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.8:02
Description:
Matte Black/Red Printhead in slot 8 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 29:00
Description:
Maintenance Cartridge almost full
Remedy:
Replace the Maintenance Cartridge.
Code: 29:01
Description:
Maintenance Cartridge not inserted correctly
Remedy:
• Open the Maintenance Cartridge door on the right-hand side of the printer, make sure that the maintenance cartridge is correctly seated, then close the door. • If the problem persists, replace the Maintenance Cartridge.
Code: 29:02
Description:
Ink Absorber almost full
Remedy:
Replace the Ink Absorber.
Code: 32:01
Description:
Take-up Reel (TUR) communication failure
Remedy:
• If you want to continue using the TUR, turn off the printer and check that all TUR cables are connected (sensor cables, printer cable). • If not, you may need to unload the paper from the TUR manually. Remember to cut the paper first (either manually or by pressing the Form Feed and Cut key).
Code: 32:01.1
Description:
Take-up Reel (TUR) early paper jam
Remedy:
• Check there is no obstacle between the Take-up reel optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • If needed, use the TUR arrow keys to wind paper before resume printing. • To resume printing, press OK.
Code: 32:01.2
Description:
Take-up Reel (TUR) paper jam
Remedy:
• Check that there is no interference around the TUR optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • Check there is no obstacle between the TUR optical sensors. • If required, use the TUR arrow keys to wind paper before resuming the print. • When the jam is cleared, printing is resumed. Press the OK key to clear the warning message.
Code: 32:01.9
Description:
Take-up Reel (TUR) disabled because paper was removed unexpectedly
Remedy:
Remove all paper from the printer and reinstall the TUR.
Code: 32:02
Description:
Take-up Reel (TUR) not detected or disconnected while printer was off
Remedy:
Connect the TUR to the printer and press OK to continue.
Code: 36.01:01
Description:
Duplexer paper skew error
Remedy:
• Unload the paper and try again. • If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.
Description:
Main PCA hardware failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Main PCA Main PCA.
Code: 01.1:10
Description:
PrintMech PCA hardware failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the PrintMech PCA PrintMech PCA.
Code: 01.2:10
Description:
ISS Top PCA communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.
Code: 01.3:10
Description:
ISS Bottom PCA communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.
Code: 02.1:10
Description:
Carriage PCA communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA. • Replace the Carriage PCA Carriage PCA.
Code: 03:10
Description:
Power distribution failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the Power Supply Unit's blue LED is on, replace the PrintMech PCA. If not, replace the Power Supply Unit.
Code: 05.1:10
Description:
Formatter CPU fan stopped or burnt
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the system error persists, replace the Formatter Formatter.
Code: 05:10
Description:
Formatter communication failure with ISS
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Formatter to PrintMech PCA cable is correctly connected. • If the system error persists, replace the Formatter Formatter.
Code: 06:03
Description:
Main NVM communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the System Error continues, replace the Hard Disk Drive Hard Disk Drive (HDD).
Code: 06:10
Description:
Main NVM communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the System Error continues, replace the Hard Disk Drive Hard Disk Drive (HDD).
Code: 08:11
Description:
Front Panel communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • See What to do if the front panel is blank.
Code: 11:10
Description:
Trailing Cable does not seem to be connected
Remedy:
• Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.
Code: 17.0:11
Description:
PrintMech to Interconnect Power cable does not seem to be connected
Remedy:
• Check that the PrintMech to Interconnect Power cable is not damaged. • Check that the PrintMech to Interconnect Power cable is correctly connected to the PrintMech PCA and the Interconnect PCA. • Replace the PrintMech to Interconnect Power cable (which is included in the Electronics Module Cable Kit).
Code: 17.1:11
Description:
PrintMech to Interconnect Data 1 cable does not seem to be connected
Remedy:
• Check that the PrintMech to Interconnect Data 1 cable is not damaged. • Check that the PrintMech to Interconnect Data 1 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. • Replace the PrintMech to Interconnect Data 1 cable (which is included in the Electronics Module Cable Kit).
Code: 17.2:11
Description:
PrintMech to Interconnect Data 2 cable does not seem to be connected
Remedy:
• Check that the PrintMech to Interconnect Data 2 cable is not damaged. • Check that the PrintMech to Interconnect Data 2 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. • Replace the PrintMech to Interconnect Data 2 cable (which is included in the Electronics Module Cable Kit).
Code: 17.3:11
Description:
Main PCA to PrintMech Black 1 cable does not seem to be connected
Remedy:
• Check that the Main PCA to PrintMech Black 1 cable is not damaged. • Check that the Main PCA to PrintMech Black 1 cable is correctly connected to the Main PCA and the PrintMech PCA. • Replace the Main PCA to PrintMech Black 1 cable (which is included in the Electronics Module Cable Kit).
Code: 17.4:11
Description:
Main PCA to PrintMech Blue 2 cable does not seem to be connected
Remedy:
• Check that the Main PCA to PrintMech Blue 2 cable is not damaged. • Check that the Main PCA to PrintMech Blue 2 cable is correctly connected to the Main PCA and the PrintMech PCA. • Replace the Main PCA to PrintMech Blue 2 cable (which is included in the Electronics Module Cable Kit).
Code: 21:03
Description:
Service Station electrical current limit
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printerfs packaging, screws and plastic parts) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station Service Station.
Code: 21:13
Description:
Service Station jam
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printerfs packaging, screws and plastic parts) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station Service Station.
Code: 23:10
Description:
Air Pressurization System failure; unable to pressurize or depressurize tubes
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. • Check that the air tubes are properly connected and are not kinked or pinched. • Replace the APS Assembly APS Assembly.
Code: 24.1:11
Description:
ISS Top to ISS Bottom cable does not seem to be connected
Remedy:
• Check that the ISS Top to ISS Bottom cable cable is not damaged. • Check that the ISS Top to ISS Bottom cable is correctly connected to the ISS Top PCA and ISS Bottom PCA. • Replace the ISS Top to ISS Bottom cable (which is included in the Electronics Module Cable Kit).
Code: 24:03
Description:
Ink Supply Tubes purge failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again. • If the problem persists, replace the Setup Printhead Kit.
Code: 24:10
Description:
A broken bag has been detected in one of the Ink Cartridges
Remedy:
• Press Down Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies. • If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag.
Code: 24:11
Description:
PrintMech to ISS Top cable does not seem to be connected
Remedy:
• Check that the PrintMech to ISS Top cable cable is not damaged. • Check that the PrintMech to ISS Top cable is correctly connected to the PrintMech PCA and ISS Top PCA. • Replace the PrintMech to ISS Top cable (which is included in the Electronics Module Cable Kit).
Code: 26.0:01
Description:
Bad contact detected in ISS slot 0 floater
Remedy:
• Remove the Magenta Ink Cartridge and reinstall it into the printer. • Replace the Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Magenta Ink Cartridge) ISS to Cartridge Cables.
Code: 26.1:01
Description:
Bad contact detected in ISS slot 1 floater
Remedy:
• Remove the Light Magenta Ink Cartridge and reinstall it into the printer. • Replace the Light Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Light Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Magenta Ink Cartridge) ISS to Cartridge Cables.
Code: 26.2:01
Description:
Bad contact detected in ISS slot 2 floater
Remedy:
• Remove the Photo Black Ink Cartridge and reinstall it into the printer. • Replace the Photo Black Ink Cartridge. • Check that the ISS to Cartridge cable (Photo Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Photo Black Ink Cartridge) ISS to Cartridge Cables.
Code: 26.3:01
Description:
Bad contact detected in ISS slot 3 floater
Remedy:
• Remove the Matte Black Ink Cartridge and reinstall it into the printer. • Replace the Matte Black Ink Cartridge. • Check that the ISS to Cartridge cable (Matte Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Matte Black Ink Cartridge) ISS to Cartridge Cables.
Code: 26.4:01
Description:
Bad contact detected in ISS slot 4 floater
Remedy:
• Remove the Yellow Ink Cartridge and reinstall it into the printer. • Replace the Yellow Ink Cartridge. • Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Yellow Ink Cartridge) ISS to Cartridge Cables.
Code: 26.5:01
Description:
Bad contact detected in ISS slot 5 floater
Remedy:
• Remove the Light Cyan Ink Cartridge and reinstall it into the printer. • Replace the Light Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge) ISS to Cartridge Cables.
Code: 26.6:01
Description:
Bad contact detected in ISS slot 6 floater
Remedy:
• Remove the Light Gray Ink Cartridge and reinstall it into the printer. • Replace the Light Gray Ink Cartridge. • Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Gray Ink Cartridge) ISS to Cartridge Cables.
Code: 26.7:01
Description:
Bad contact detected in ISS slot 7 floater
Remedy:
• Remove the Red Ink Cartridge and reinstall it into the printer. • Replace the Red Ink Cartridge. • Check that the ISS to Cartridge cable (Red Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Red Ink Cartridge) ISS to Cartridge Cables.
Code: 27.1:01
Description:
Calibration failed to due to poor performance of the Magenta/Yellow Printhead in slot 1
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.2:01
Description:
Calibration failed to due to poor performance of the Magenta/Yellow Printhead in slot 2
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.3:01
Description:
Calibration failed to due to poor performance of the Light Cyan/Light Magenta Printhead slot 3
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.4:01
Description:
Calibration failed to due to poor performance of the Light Cyan/Light Magenta Printhead in slot 4
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.5:01
Description:
Calibration failed to due to poor performance of the Photo Black/Light Gray Printhead in slot 5
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.6:01
Description:
Calibration failed to due to poor performance of the Photo Black/Light Gray Printhead in slot 6
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.7:01
Description:
Calibration failed to due to poor performance of the Matte Black/Red Printhead in slot 7
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 27.8:01
Description:
Calibration failed to due to poor performance of the Matte Black/Red Printhead in slot 8
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.
Code: 28.1:01
Description:
Magenta/Yellow Printhead in slot 1 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.1:02
Description:
Magenta/Yellow Printhead in slot 1 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.2:01
Description:
Magenta/Yellow Printhead in slot 2 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.2:02
Description:
Magenta/Yellow Printhead in slot 2 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.3:01
Description:
Light Cyan/Light Magenta Printhead in slot 3 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.3:02
Description:
Light Cyan/Light Magenta Printhead in slot 3 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.4:01
Description:
Light Cyan/Light Magenta Printhead in slot 4 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.4:02
Description:
Light Cyan/Light Magenta Printhead in slot 4 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.5:01
Description:
Photo Black/Light Gray Printhead in slot 5 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.5:02
Description:
Photo Black/Light Gray Printhead in slot 5 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.6:01
Description:
Photo Black/Light Gray Printhead in slot 6 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.6:02
Description:
Photo Black/Light Gray Printhead in slot 6 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.7:01
Description:
Matte Black/Red Printhead in slot 7 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.7:02
Description:
Matte Black/Red Printhead in slot 7 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.8:01
Description:
Matte Black/Red Printhead in slot 8 is deteriorating
Remedy:
This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.
Code: 28.8:02
Description:
Matte Black/Red Printhead in slot 8 nearing the end of its useful life
Remedy:
This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.
Code: 29:00
Description:
Maintenance Cartridge almost full
Remedy:
Replace the Maintenance Cartridge.
Code: 29:01
Description:
Maintenance Cartridge not inserted correctly
Remedy:
• Open the Maintenance Cartridge door on the right-hand side of the printer, make sure that the maintenance cartridge is correctly seated, then close the door. • If the problem persists, replace the Maintenance Cartridge.
Code: 29:02
Description:
Ink Absorber almost full
Remedy:
Replace the Ink Absorber.
Code: 32:01
Description:
Take-up Reel (TUR) communication failure
Remedy:
• If you want to continue using the TUR, turn off the printer and check that all TUR cables are connected (sensor cables, printer cable). • If not, you may need to unload the paper from the TUR manually. Remember to cut the paper first (either manually or by pressing the Form Feed and Cut key).
Code: 32:01.1
Description:
Take-up Reel (TUR) early paper jam
Remedy:
• Check there is no obstacle between the Take-up reel optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • If needed, use the TUR arrow keys to wind paper before resume printing. • To resume printing, press OK.
Code: 32:01.2
Description:
Take-up Reel (TUR) paper jam
Remedy:
• Check that there is no interference around the TUR optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • Check there is no obstacle between the TUR optical sensors. • If required, use the TUR arrow keys to wind paper before resuming the print. • When the jam is cleared, printing is resumed. Press the OK key to clear the warning message.
Code: 32:01.9
Description:
Take-up Reel (TUR) disabled because paper was removed unexpectedly
Remedy:
Remove all paper from the printer and reinstall the TUR.
Code: 32:02
Description:
Take-up Reel (TUR) not detected or disconnected while printer was off
Remedy:
Connect the TUR to the printer and press OK to continue.
Code: 36.01:01
Description:
Duplexer paper skew error
Remedy:
• Unload the paper and try again. • If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.
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