hp LaserJet M775常見故障代碼描述,英文手冊3
更新時間：2025/7/23 21:47:14,view:94蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp打印機售后維修電話，hp打印機售后網(wǎng)點，維修視頻2025/4/12
Code: 13.B9.AA
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy film (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AB
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, OHT (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AC
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Label.
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AD
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Envelope 1.
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AE
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam (engine fuser mode).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AF
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam (unknown fuser mode).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.C1
Display:
13.B9.C1
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C2
Display:
13.B9.C2
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Normal (typed not from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C3
Display:
13.B9.C3
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Light media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C4
Display:
13.B9.C4
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Heavy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C5
Display:
13.B9.C5
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Heavy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C6
Display:
13.B9.C6
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Heavy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C7
Display:
13.B9.C7
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C8
Display:
13.B9.C8
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C9
Display:
13.B9.C9
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CA
Display:
13.B9.CA
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy film (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CB
Display:
13.B9.CB
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam, OHT (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CC
Display:
13.B9.CC
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6) - it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam, Label.
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CD
Display:
13.B9.CD
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam, Envelope 1.
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CE
Display:
13.B9.CE
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam (engine fuser mode).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CF
Display:
13.B9.CF
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam (unknown fuser mode).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.D0
Display:
13.B9.D0
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
Leading edge of paper is stopped between PS5 and PS6 unknown source tray.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D1
Display:
13.B9.D1
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
Leading edge of paper is stopped between PS5 and PS6 fed from Tray 1.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D2
Display:
13.B9.D2
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 2.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D3
Display:
13.B9.D3
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 3.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D4
Display:
13.B9.D4
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 4.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D5
Display:
13.B9.D5
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 5.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D6
Display:
13.B9.D6
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 6.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.DD
Display:
13.B9.DD
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from duplexer.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.FF
Display:
13.B9.FF
Description:
Power on jam, fuser output sensor. At power on, door close, or auto-flushing: paper stays at PS6. This jam occurs when the paper exists at PS6 at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Use the Manual sensor tests to toggle the fuser exit sensor. If the sensor or lever is not properly functioning, replace the fuser assembly.
Code: 13.BA.EE
Display:
13.BA.EE
Description:
This jam occurs when the front door is opened during a print job.
Remedy:
1. Close the front door. 2. Check the projection tabs of the front door that engage the door sensor (SW2 and PS14). If either tab is damaged, replace the appropriate part. 3. Check the connectors (SW2 - J241/J242 and PS14 - J171S) on the DC controller PCA and the connector (SW2 - J708F and PS14 - J536S) on the door open detection switch SW2 and PS14.
Code: 13.BB.EE
Display:
13.BB.EE
Description:
This jam accrues when the stapler stacker jam access, right door, or Tray 3, 4, 5, or 6 right tray access door was opened during print job.
Remedy:
1. Check the upper or lower right doors to make sure that they are closed. 2. Check the projection tabs of the right doors that engage the door sensor (SW1 or SW3301). If either tab is damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not properly functioning. 4. Check the appropriate connectors on the DC controller PCA and the appropriate connector on the paper feeder or stapler stacker assembly.
Code: 13.E1.D1
Display:
13.E1.D1
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D2
Display:
13.E1.D2
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Normal (typed not from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D3
Display:
13.E1.D3
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Light media 1 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D4
Display:
13.E1.D4
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Heavy media 1 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D5
Display:
13.E1.D5
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Heavy media 2 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D6
Display:
13.E1.D6
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Heavy media 3 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D7
Display:
13.E1.D7
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy media 1 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D8
Display:
13.E1.D8
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy media 2 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D9
Display:
13.E1.D9
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy media 3 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.DA
Display:
13.E1.DA
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy film (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.DB
Display:
13.E1.DB
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, OHT (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.DC
Display:
13.E1.DC
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Label.
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy film (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AB
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, OHT (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AC
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Label.
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AD
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Envelope 1.
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AE
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam (engine fuser mode).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.AF
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam (unknown fuser mode).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.C1
Display:
13.B9.C1
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C2
Display:
13.B9.C2
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Normal (typed not from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C3
Display:
13.B9.C3
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Light media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C4
Display:
13.B9.C4
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Heavy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C5
Display:
13.B9.C5
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Heavy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C6
Display:
13.B9.C6
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Heavy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C7
Display:
13.B9.C7
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C8
Display:
13.B9.C8
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.C9
Display:
13.B9.C9
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CA
Display:
13.B9.CA
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Fuser wrap jam, Glossy film (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CB
Display:
13.B9.CB
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam, OHT (either typed or from Auto Sense).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CC
Display:
13.B9.CC
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6) - it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam, Label.
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CD
Display:
13.B9.CD
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam, Envelope 1.
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CE
Display:
13.B9.CE
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam (engine fuser mode).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.CF
Display:
13.B9.CF
Description:
Fuser wrap jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6)-it is determined that the paper is being wrapped around the fuser roller. Z = Fuser mode.
Stopped at fuser jam (unknown fuser mode).
Remedy:
1. Open the right door. 2. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Perform a cleaning page procedure to make sure that all of the toner is removed from the fuser roller. 5. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 6. If the error persist, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.D0
Display:
13.B9.D0
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
Leading edge of paper is stopped between PS5 and PS6 unknown source tray.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D1
Display:
13.B9.D1
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
Leading edge of paper is stopped between PS5 and PS6 fed from Tray 1.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D2
Display:
13.B9.D2
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 2.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D3
Display:
13.B9.D3
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 3.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D4
Display:
13.B9.D4
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 4.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D5
Display:
13.B9.D5
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 5.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.D6
Display:
13.B9.D6
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from Tray 6.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.DD
Display:
13.B9.DD
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS6) in a designated amount of time after the paper reached the fuser output sensor (PS6).
The leading edge of paper is stopped between PS5 and PS6 fed from duplexer.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Replace the fuser, and then close the door. 4. Make sure that the paper meets hp specifications. 5. Check for obstructions in and around the fuser. 6. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 7. Check connections (J516) on the fuser motor and (J81A) on the DC controller. 8. Use the components tests to toggle the fuser motor (M4). If the sensor is not properly functioning, replace the motor.
Code: 13.B9.FF
Display:
13.B9.FF
Description:
Power on jam, fuser output sensor. At power on, door close, or auto-flushing: paper stays at PS6. This jam occurs when the paper exists at PS6 at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF.
Remedy:
1. Open the right door, and then remove any jammed paper. 2. Remove the fuser, and then remove any jammed paper. CAUTION: The fuser might be hot. 3. Use the Manual sensor tests to toggle the fuser exit sensor. If the sensor or lever is not properly functioning, replace the fuser assembly.
Code: 13.BA.EE
Display:
13.BA.EE
Description:
This jam occurs when the front door is opened during a print job.
Remedy:
1. Close the front door. 2. Check the projection tabs of the front door that engage the door sensor (SW2 and PS14). If either tab is damaged, replace the appropriate part. 3. Check the connectors (SW2 - J241/J242 and PS14 - J171S) on the DC controller PCA and the connector (SW2 - J708F and PS14 - J536S) on the door open detection switch SW2 and PS14.
Code: 13.BB.EE
Display:
13.BB.EE
Description:
This jam accrues when the stapler stacker jam access, right door, or Tray 3, 4, 5, or 6 right tray access door was opened during print job.
Remedy:
1. Check the upper or lower right doors to make sure that they are closed. 2. Check the projection tabs of the right doors that engage the door sensor (SW1 or SW3301). If either tab is damaged, replace the appropriate part. 3. Use the Manual sensor test to activate the door switch. Replace the switch if it is not properly functioning. 4. Check the appropriate connectors on the DC controller PCA and the appropriate connector on the paper feeder or stapler stacker assembly.
Code: 13.E1.D1
Display:
13.E1.D1
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D2
Display:
13.E1.D2
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Normal (typed not from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D3
Display:
13.E1.D3
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Light media 1 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D4
Display:
13.E1.D4
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Heavy media 1 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D5
Display:
13.E1.D5
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Heavy media 2 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D6
Display:
13.E1.D6
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Heavy media 3 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D7
Display:
13.E1.D7
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy media 1 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D8
Display:
13.E1.D8
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy media 2 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.D9
Display:
13.E1.D9
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy media 3 (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.DA
Display:
13.E1.DA
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Glossy film (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.DB
Display:
13.E1.DB
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, OHT (either typed or from Auto Sense).
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
Code: 13.E1.DC
Display:
13.E1.DC
Description:
Late to standard bin sensor (output bin). This jam occurs when the leading edge of the paper does not reach the face-down output bin full sensor (PS10) in the designated amount of time after activating PS6.
Late to standard bin sensor, Label.
Remedy:
1. Remove any paper form the output bin. 2. Open the right door. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Verify that the output gate on the paper delivery assembly is properly functioning. 6. Use the Tray/bin manual sensor tests to toggle the output bin full sensor. If the sensor is not properly functioning, replace the fuser drive assembly.
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