hp Color LaserJet CP5520常見故障代碼描述,英文手冊2
更新時間：2025/6/22 9:26:05,view:111hp鎵撳嵃鏈?suijiad=hp鎵撳嵃鏈篐PColorLaserJetCP5520鑻忓窞鍞涵h(huán)p鍞悗鏈嶅姟鐢?shù)璇?512-696l6769錛岃嫃宸瀐pHPColorLaserJetCP5520鍞悗鐢?shù)璇濆Q宧pHPColorLaserJetCP5520鍞涵鍞悗緗戠偣,hpHPColorLaserJetCP5520緇翠慨鎵嬪唽錛宧pHPColorLaserJetCP5520椹卞姩紼嬪簭涓嬭澆錛宧pHPColorLaserJetCP5520鎵撳嵃鏈哄敭鍚庣淮淇偣錛宧pHPColorLaserJetCP5520鍘傚鐢?shù)璇濆Q屾晠闅滀唬鐮佸湪綰挎妧鏈氦嫻侊紝鏈夐棶蹇呯瓟,hpHPColorLaserJetCP5520鍗＄焊錛屾墦鍗版祬錛屼寒綰㈢伅錛屼笉閫氱數(shù)錛屾棤娉曚嬌鐢ㄧ瓑鏁呴殰鑷繁鏌ヨ緇翠慨璧勬枡鍗沖彲瑙ｅ喅闂,hpHPColorLaserJetCP5520鎵撳嵃鏈?jtxhh=5520蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網點，維修視頻2025/4/6
Code: 50.4
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J21) on the DC controller PCA.
Code: 50.7
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS9) is properly functioning. If it is not, replace the fuser gear assembly. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M4) is properly functioning. If it is not, replace the fuser motor. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J181) on the DC controller PCA.
Code: 50.8
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.9
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 50.A
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.B
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 51.00.20
Display:
51.00.YY Error
Description:
Laser/scanner error
Black laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 51.00.21
Display:
51.00.YY Error
Description:
Laser/scanner error
Cyan laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 51.00.22
Display:
51.00.YY Error
Description:
Laser/scanner error
Magenta laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 51.00.23
Display:
51.00.YY Error
Description:
Laser/scanner error
Yellow laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 52.00.00
Display:
52.XX.00 Error
Description:
Laser/scanner errorer error
laser/scanner motor startup error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 52.20.00
Display:
52.XX.00 Error
Description:
Laser/scanner errorer error
Laser/scanner rotation error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Environmental sensor failure
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor has been removed or replaced check the connector (J502) on the environment sensor and the connector (J33) on the DC controller PCA.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.14
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.19
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Media sensor is out of calibration range
Remedy:
1. Turn the product off, and then clean the media sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replace, check the connector (J61) on the DC controller PCA.
Code: 54.0X.07
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Drum home position sensor failure
X = 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the main drive assembly. 3. If the product has had parts removed or replace, check the connector (J181) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.11.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Media Sensor is not functioning properly
Remedy:
1. Clean the media sensor with a lint-free cloth and then turn the product off and then on. 2. 54.11.05: If the error persists replace the paper pickup assembly. The threshold level for the media sensor (Media Sensor Value) is located on a label on the paper pickup assembly. Use the Service menu to input this value into the product memory after replacing the paper pickup assembly. -or- 54.12.05: If the error persists replace the right door assembly. 3. 54.11.05: If the product has had parts removed or replace check the connector (J542) on the media sensor and the connector (J112) on the DC controller PCA. -or- 54.12.05: If the product has had parts removed or replace check the connector (J114) on the media sensor and the connector (J152) on the DC controller PCA.
Code: 54.12.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Media Sensor is not functioning properly
Remedy:
1. Clean the media sensor with a lint-free cloth and then turn the product off and then on. 2. 54.11.05: If the error persists replace the paper pickup assembly. The threshold level for the media sensor (Media Sensor Value) is located on a label on the paper pickup assembly. Use the Service menu to input this value into the product memory after replacing the paper pickup assembly. -or- 54.12.05: If the error persists replace the right door assembly. 3. 54.11.05: If the product has had parts removed or replace check the connector (J542) on the media sensor and the connector (J112) on the DC controller PCA. -or- 54.12.05: If the product has had parts removed or replace check the connector (J114) on the media sensor and the connector (J152) on the DC controller PCA.
Code: 55.00.YY
Display:
55.00.YY DC controller errormal
Description:
DC controller PCA error • 55.00.01 (event code) DC controller memory error • 55.00.03 (event code DC controller no engine response • 55.00.04 (event code DC controller communications timeout
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.0X.YY
Display:
55.0X.YY DC controller error
Description:
DC controller PCA error
• 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 56.00.YY
Display:
56.00.YY Error
Description:
Optional paper trays communication error
Remedy:
Turn the product off, and then on. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.01
Display:
57.00.0Y Error
Description:
Fan error
Power supply fan (FM1) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-left corner of the product. If no noise is heard, replace the power supply fan (FM1). 2. If this part has been removed or replace, check the connector (J21) on the DC controller PCA and the connector (J106) on the low-voltage power supply assembly.
Code: 57.00.02
Display:
57.00.0Y Error
Description:
Fan error
Fuser fan (FM2) faliure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-right corner of the product. If no noise is heard, replace the fuser fan (FM2). 2. If this part has been removed or replace, check the connector (J121) on the DC controller PCA and the intermediate connector (J524).
Code: 57.00.03
Display:
57.00.0Y Error
Description:
Fan error
Formatter fan (FM3) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the lower back-center of the product. If no noise is heard, replace the formatter fan (FM3). 2. If this part has been removed or replace, check the connector (J142) on the intermediate connect board.
Code: 59.00.04
Display:
59.00.YY Error
Description:
Printing error
Fuser motor (M4) start up error or fuser motor (M4) rotational error
Remedy:
1. Use the fuser motor (M4) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J516) on the fuser motor and the connector (J81) on the DC controller PCA.
Code: 59.00.30
Display:
59.00.YY Error
Description:
Printing error
Fuser motor (M4) start up error or fuser motor (M4) rotational error
Remedy:
1. Use the fuser motor (M4) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J516) on the fuser motor and the connector (J81) on the DC controller PCA.
Code: 59.00.90
Display:
59.00.YY Error
Description:
Printing error
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Remedy:
1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.
Code: 59.00.A0
Display:
59.00.YY Error
Description:
Printing error
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Remedy:
1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.
Code: 59.00.C0
Display:
59.00.YY Error
Description:
Printing error
Developer alienation motor (M6) error
Remedy:
1. Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning. If it is not, replace the ITB motor assembly. 2. Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor (PS11) is properly functioning. If it is not, replace the main drive assembly. 3. If the product has been serviced, check the connector (J518) on the developer disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA.
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J21) on the DC controller PCA.
Code: 50.7
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS9) is properly functioning. If it is not, replace the fuser gear assembly. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M4) is properly functioning. If it is not, replace the fuser motor. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J181) on the DC controller PCA.
Code: 50.8
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.9
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 2
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 50.A
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.B
Display:
50.WX.YZ Fuser error To continue
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 3
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 51.00.20
Display:
51.00.YY Error
Description:
Laser/scanner error
Black laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 51.00.21
Display:
51.00.YY Error
Description:
Laser/scanner error
Cyan laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 51.00.22
Display:
51.00.YY Error
Description:
Laser/scanner error
Magenta laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 51.00.23
Display:
51.00.YY Error
Description:
Laser/scanner error
Yellow laser/scanner error
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 52.00.00
Display:
52.XX.00 Error
Description:
Laser/scanner errorer error
laser/scanner motor startup error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 52.20.00
Display:
52.XX.00 Error
Description:
Laser/scanner errorer error
Laser/scanner rotation error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Environmental sensor failure
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor has been removed or replaced check the connector (J502) on the environment sensor and the connector (J33) on the DC controller PCA.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.14
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.19
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Media sensor is out of calibration range
Remedy:
1. Turn the product off, and then clean the media sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replace, check the connector (J61) on the DC controller PCA.
Code: 54.0X.07
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Drum home position sensor failure
X = 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the main drive assembly. 3. If the product has had parts removed or replace, check the connector (J181) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.11.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Media Sensor is not functioning properly
Remedy:
1. Clean the media sensor with a lint-free cloth and then turn the product off and then on. 2. 54.11.05: If the error persists replace the paper pickup assembly. The threshold level for the media sensor (Media Sensor Value) is located on a label on the paper pickup assembly. Use the Service menu to input this value into the product memory after replacing the paper pickup assembly. -or- 54.12.05: If the error persists replace the right door assembly. 3. 54.11.05: If the product has had parts removed or replace check the connector (J542) on the media sensor and the connector (J112) on the DC controller PCA. -or- 54.12.05: If the product has had parts removed or replace check the connector (J114) on the media sensor and the connector (J152) on the DC controller PCA.
Code: 54.12.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Media Sensor is not functioning properly
Remedy:
1. Clean the media sensor with a lint-free cloth and then turn the product off and then on. 2. 54.11.05: If the error persists replace the paper pickup assembly. The threshold level for the media sensor (Media Sensor Value) is located on a label on the paper pickup assembly. Use the Service menu to input this value into the product memory after replacing the paper pickup assembly. -or- 54.12.05: If the error persists replace the right door assembly. 3. 54.11.05: If the product has had parts removed or replace check the connector (J542) on the media sensor and the connector (J112) on the DC controller PCA. -or- 54.12.05: If the product has had parts removed or replace check the connector (J114) on the media sensor and the connector (J152) on the DC controller PCA.
Code: 55.00.YY
Display:
55.00.YY DC controller errormal
Description:
DC controller PCA error • 55.00.01 (event code) DC controller memory error • 55.00.03 (event code DC controller no engine response • 55.00.04 (event code DC controller communications timeout
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.0X.YY
Display:
55.0X.YY DC controller error
Description:
DC controller PCA error
• 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 56.00.YY
Display:
56.00.YY Error
Description:
Optional paper trays communication error
Remedy:
Turn the product off, and then on. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.01
Display:
57.00.0Y Error
Description:
Fan error
Power supply fan (FM1) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-left corner of the product. If no noise is heard, replace the power supply fan (FM1). 2. If this part has been removed or replace, check the connector (J21) on the DC controller PCA and the connector (J106) on the low-voltage power supply assembly.
Code: 57.00.02
Display:
57.00.0Y Error
Description:
Fan error
Fuser fan (FM2) faliure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the front lower-right corner of the product. If no noise is heard, replace the fuser fan (FM2). 2. If this part has been removed or replace, check the connector (J121) on the DC controller PCA and the intermediate connector (J524).
Code: 57.00.03
Display:
57.00.0Y Error
Description:
Fan error
Formatter fan (FM3) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the lower back-center of the product. If no noise is heard, replace the formatter fan (FM3). 2. If this part has been removed or replace, check the connector (J142) on the intermediate connect board.
Code: 59.00.04
Display:
59.00.YY Error
Description:
Printing error
Fuser motor (M4) start up error or fuser motor (M4) rotational error
Remedy:
1. Use the fuser motor (M4) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J516) on the fuser motor and the connector (J81) on the DC controller PCA.
Code: 59.00.30
Display:
59.00.YY Error
Description:
Printing error
Fuser motor (M4) start up error or fuser motor (M4) rotational error
Remedy:
1. Use the fuser motor (M4) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J516) on the fuser motor and the connector (J81) on the DC controller PCA.
Code: 59.00.90
Display:
59.00.YY Error
Description:
Printing error
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Remedy:
1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.
Code: 59.00.A0
Display:
59.00.YY Error
Description:
Printing error
ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error
Remedy:
1. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA.
Code: 59.00.C0
Display:
59.00.YY Error
Description:
Printing error
Developer alienation motor (M6) error
Remedy:
1. Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning. If it is not, replace the ITB motor assembly. 2. Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor (PS11) is properly functioning. If it is not, replace the main drive assembly. 3. If the product has been serviced, check the connector (J518) on the developer disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA.
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