Code: 32.1C.09
Display:
32.1C.09
Description:
Tried to restore a backup file that was not valid for this product
Remedy:
Use a valid backup file

Code: 32.1C.0A
Display:
32.1C.0A
Description:
Backup file is invalid
Remedy:
Use a valid backup file Reboot and observe state of product Do a partition clean using the Preboot menu
Code: 32.1C.0B
Display:
32.1C.0B
Description:
Backup is from newer version of FW than what is currently on the product
Remedy:
Use a valid backup file or put correct firmware version on the product.
Code: 32.1C.0C
Display:
32.1C.0C
Description:
Backup cancelled from the hp Embedded Web Server
Remedy:
No action necessary
Code: 32.1C.0D
Display:
32.1C.0D
Description:
Backup/restore failed, auto-reboot failed, or the product might be busy
Remedy:
Reboot and then retry the backup/restore
Code: 32.1C.0E
Display:
32.1C.0E
Description:
Backup/restore timeout while communicating with the formatter
Remedy:
Turn the product off then on and retry
Code: 32.1C.0F
Display:
32.1C.0F
Description:
Backup/restore timeout while communicating with the finisher firmware
Remedy:
Turn the product off then on and retry
Code: 32.1C.10
Display:
32.1C.10
Description:
Backup/restore timeout while communicating with the scanner firmware
Remedy:
Turn the product off then on and retry
Code: 32.1C.11
Display:
32.1C.11
Description:
Backup/restore timeout while communicating with the engine
Remedy:
Turn the product off then on and retry

Code: 32.1C.12
Display:
32.1C.12
Description:
Backup/restore timeout while communicating with the disk
Remedy:
Turn the product off then on and retry
Code: 32.1C.13
Display:
32.1C.13
Description:
Scheduled backup failure
Remedy:
Turn the product off then on and retry
Code: 32.1C.14
Display:
32.1C.14
Description:
NVRAM restore timeout while communicating with the formatter
Remedy:
Turn the product off then on and retry
Code: 32.1C.15
Display:
32.1C.15
Description:
NVRAM restore timeout while communicating with the finisher firmware
Remedy:
Turn the product off then on and retry
Code: 32.1C.16
Display:
32.1C.16
Description:
NVRAM restore timeout wating with the scanner firmware
Remedy:
Turn the product off then on and retry
Code: 32.1C.17
Display:
32.1C.17
Description:
NVRAM restore timeout while communicating with the engine
Remedy:
Turn the product off then on and retry
Code: 32.1C.18
Display:
32.1C.18
Description:
Backup of copy subsystem failed
Remedy:
Turn the product off then on and retry
Code: 32.1C.19
Display:
32.1C.19
Description:
Backup of fax subsystem failed
Remedy:
Turn the product off then on and retry
Code: 32.1C.1A
Display:
32.1C.1A
Description:
Backup of digital send subsystem failed
Remedy:
Turn the product off then on and retry
Code: 32.1C.1B
Display:
32.1C.1B
Description:
Backup of print subsystem failed
Remedy:
Turn the product off then on and retry
Code: 32.1C.1C
Display:
32.1C.1C
Description:
Backup of networking subsystem failed
Remedy:
Turn the product off then on and retry
Code: 32.1C.1D
Display:
32.1C.1D
Description:
Backup of finishing subsystem failed
Remedy:
Turn the product off then on and retry
Code: 32.1C.1E
Display:
32.1C.1E
Description:
Restore of copy subsystem failed
Remedy:
Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 32.1C.1F
Display:
32.1C.1F
Description:
Restore of fax subsystem failed
Remedy:
Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 32.1C.20
Display:
32.1C.20
Description:
Restore of digital send subsystem failed
Remedy:
Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 32.1C.21
Display:
32.1C.21
Description:
Restore of print subsystem failed
Remedy:
Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 32.1C.22
Display:
32.1C.22
Description:
Restore of networking subsystem failed
Remedy:
Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 32.1C.24
Display:
32.1C.24
Description:
NVRAM backup/restore successful
Remedy:
Turn the product off then on and retry.
Code: 32.1C.25
Display:
32.1C.25
Description:
Reset of copy subsystem failed
Remedy:
Turn the product off then on and retry.
Code: 32.1C.26
Display:
32.1C.26
Description:
Reset of fax subsystem failed
Remedy:
Turn the product off then on and retry.
Code: 32.1C.27
Display:
32.1C.27
Description:
Reset of digital send subsystem failed
Remedy:
Turn the product off then on and retry.
Code: 32.1C.28
Display:
32.1C.28
Description:
Reset of print subsystem failed
Remedy:
Turn the product off then on and retry.
Code: 32.1C.29
Display:
32.1C.29
Description:
Reset of networking subsystem failed
Remedy:
Turn the product off then on and retry.
Code: 32.1C.2A
Display:
32.1C.2A
Description:
Reset of finishing subsystem failed
Remedy:
Turn the product off then on and retry.
Code: 32.1C.2B
Display:
32.1C.2B
Description:
Reset formatter timeout
Remedy:
Turn the product off then on and retry.
Code: 32.1C.2C
Display:
32.1C.2C
Description:
Reset finisher timeout
Remedy:
Turn the product off then on and retry.
Code: 32.1C.2D
Display:
32.1C.2D
Description:
Reset scanner timeout
Remedy:
Turn the product off then on and retry.
Code: 32.1C.2E
Display:
32.1C.2E
Description:
Reset engine timeout
Remedy:
Turn the product off then on and retry.
Code: 32.1C.2F
Display:
32.1C.2F
Description:
Reset failure
Remedy:
Turn the product off then on and retry.
Code: 32.21.00
Display:
32.21.00
Description:
Corrupt firmware in external accessory
Remedy:
Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu
Code: 33.01.01
Display:
33.01.01
Description:
A restore process has occurred.
Remedy:
No action necessary.
Code: 33.01.02
Display:
33.01.02
Description:
A save process has occurred.
Remedy:
No action necessary.

Code: 33.XX.YY
Display:
33.XX.YY Used board/disk
Description:
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. To delete the data on the board or disk and continue, touch the OK button.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description:
The USB buffer has overflowed.
Remedy:
Touch the OK button to print the transferred data (some data might be lost). Check the host configuration.
Code: 40.00.02
Display:
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description:
The product has experienced a JetDirect buffer overflow.
Remedy:
Touch the OK button to print the transferred data (some data might be lost). Check the host configuration.
Code: 40.00.05
Display:
40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description:
The USB device has been removed.
Remedy:
Touch the OK button to clear the error message. (Data will be lost.) Install the USB device.
Code: 41.02.00
Display:
41.02.00 Error
Description:
A beam detected misprint error.
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in envelope feeder To use another tray, touch "Options"
Description:
The product detected a different paper size than expected. - Y = 0 Size mismatch. Detected media is longer or shorter than expected. - Y = A Size mismatch. Detected media too long. - Y = B Size mismatch. Detected media too short. - Y = C Size mismatch. Inter-page gap error. - Z = D Source is duplexer - Z = E Source is envelope feeder - Z = 2 Source is Tray 2 - Z = 3 Source is Tray 3 - Z = 4 Source is Tray 4 - Z = 5 Source is Tray 5
Remedy:
Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning. If the error persists, replace the envelope feeder.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in tray
Description:
The product detected a different paper size than expected. - Y = 0 Size mismatch. Detected media is longer or shorter than expected. - Y = A Size mismatch. Detected media too long. - Y = B Size mismatch. Detected media too short. - Y = C Size mismatch. Inter-page gap error. - Z = D Source is duplexer - Z = E Source is envelope feeder - Z = 1 Source is Tray 1 - Z = 2 Source is Tray 2 - Z = 3 Source is Tray 3 - Z = 4 Source is Tray 4 - Z = 5 Source is Tray 5
Remedy:
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in tray
Description:
The product detected a different paper type than expected. - Y = 0 (expected type) Unknown - Y = 1 (expected type) Normal media - Y = 3 (expected type) LBP OHT - Y = 6 (expected type) Non-assured OHT - Y = 7 (expected type) Heavy media - Y = 8 (expected type) Light media - Y = 9 (expected type) Rough media - Y = C (expected type) Heavy media 3 - Y = D (expected type) Heavy media 2 - Z = 1 (detected type) Normal media - Z = 3 (detected type) LBP OHT - Z = 6 (detected type) Non-assured OHT - Z = 7 (detected type) Heavy media . Z = 8 (detected type) Light media - Z = 9 (detected type) Rough media - Z = B (detected type) Heavy glossy media (glossy media 2) - Z = C (detected type) Heavy media 3 - Z = D (detected type) Heavy media 2
Remedy:
Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly.

Code: 41.XX.YZ
Display:
41.XX.YZ Error To continue, touch “OK”
Description:
A product error has occurred. - XX = error type - Y = fuser mode - Z = input tray - XX = 02 Beam detect misprint - XX = 09 Sub thermistor abnormally high - XX = 18 Scan line inclination adjustment - XX = 20 Image drum HV - Y = 2 Normal typed (not AutoSense) - Y = 3) Light media 1, 2, 3: typed or AutoSense - Y = 4 Heavy media 1: typed or AutoSense - Z = 0 Envelope feeder - Z = 1 Tray 1 - Z = 2 Tray 2 - Z = 3 Tray 3 - Z = 4 Tray 4 - Z = 5 Tray 5 - Z = 6 Tray 6 - Z = D Duplexer
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY
Description:
Internal system failure
Remedy:
Turn the product of,f then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.00.XX
Display:
47.00.XX
Description:
Back channel internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.01.XX
Display:
47.01.XX
Description:
Image transformer internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.02.XX
Display:
47.02.XX
Description:
Job parser internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.e
Code: 47.03.XX
Display:
47.03.XX
Description:
Print job internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.04.XX
Display:
47.04.XX
Description:
Print spooler 9100 internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.05.00
Display:
47.05.00
Description:
Print spooler framework internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.06.XX
Display:
47.06.XX
Description:
Print App internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.WX.YZ
Display:
47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event - 47.FC.20 (event code) Error Diffusion Image not found at system initialization - 47.FC.21 (event code) Error Diffusion Store image failure - 47.FC.22 (event code) Error Diffusion Image not found - 47.FC.23 Error Diffusion Print engine execution failure - 47.FC.300 (event code) Drum Speed Adjustment Image not found at system initialization - 47.FC.31 (event code) Drum Speed Adjustment Store image failure - 47.FC.32 (event code) Drum Speed Adjustment Image not found - 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure - 47.FC.40 (event code) Pulse Width Modulation Image not found at system initializatione - 47.FC.41 (event code) Pulse Width Modulation Store image failure - 47.FC.42 (event code) Pulse Width Modulation Image not found - 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.