hp LaserJet Pro 300 M351常見故障代碼描述,英文手冊2
更新時間：2025/7/23 21:09:46,view:88蘇州hp300351打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp打印機(jī)售后維修電話，hp打印機(jī)售后網(wǎng)點， hp300351a出現(xiàn)10.1000supplymeroryerror且不能打印?,300351維修視頻2025/4/27
Code: 10.0001
Display:
10.XXXX Supply memory error
Description:
The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Cyan cartridge e-label error
Remedy:
1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.0001
Display:
Description:
Cyan e-label error
Remedy:
Code: 10.0002
Display:
10.XXXX Supply memory error
Description:
The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Magenta cartridge e-label error
Remedy:
1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.0002
Display:
Description:
Magenta e-label error
Remedy:
Code: 10.0003
Display:
10.XXXX Supply memory error
Description:
The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Yellow cartridge e-label error
Remedy:
1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.0003
Display:
Description:
Yellow e-label error
Remedy:
Code: 10.1000
Display:
Description:
Black e-label missing
Remedy:
Code: 10.1001
Display:
Description:
Cyan e-label missing
Remedy:
Code: 10.1002
Display:
Description:
Magenta e-label missing
Remedy:
Code: 10.1003
Display:
Description:
Yellow e-label missing
Remedy:
Code: 10.3000
Display:
Description:
Non-hp black
Remedy:
Code: 10.3001
Display:
Description:
Non-hp cyan
Remedy:
Code: 10.3002
Display:
Description:
Non-hp magenta
Remedy:
Code: 10.3003
Display:
Description:
Non-hp yellow
Remedy:
Code: 101.0000
Display:
Description:
Color-plane registration error
Remedy:
Code: 102.0000
Display:
Description:
DMAX calibration error
Remedy:
Code: 103.0000
Display:
Description:
DHALF calibration error
Remedy:
Code: 13.0000
Display:
Description:
Paper jam, Tray 1 area
Remedy:
Code: 13.0001
Display:
Description:
Paper jam, Tray 2 area
Remedy:
Code: 13.0003
Display:
Description:
Paper jam, registration drum area
Remedy:
Code: 13.0004
Display:
Description:
Paper jam, drum fuser area
Remedy:
Code: 13.0005
Display:
Description:
Paper jam, fuser output area
Remedy:
Code: 20.0000
Display:
Description:
Memory out
Remedy:
Code: 21.0000
Display:
Description:
Video under run
Remedy:
Code: 49
Display:
49 Error Turn off then on
Description:
The product experienced an internal error.
Remedy:
Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 50.1000
Display:
Description:
Low temperature fuser error
Remedy:
Code: 50.2000
Display:
Description:
Slow fuser error
Remedy:
Code: 50.3000
Display:
Description:
High temperature fuser error
Remedy:
Code: 50.4000
Display:
Description:
Fuser heater wire failure
Remedy:
Code: 50.5000
Display:
Description:
Fuser low temperature subtherm failure
Remedy:
Code: 50.6000
Display:
Description:
Fuser high temperature subtherm failure
Remedy:
Code: 50.X
Display:
50.X Fuser error Turn off then on
Description:
The product has experienced an error with the fuser.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact hp support.
Code: 51.XX
Display:
51.XX Error Turn off then on
Description:
The product has experienced an internal hardware error.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
Code: 52.0000
Display:
Description:
Scanner error, black laser failure
Remedy:
Code: 52.0100
Display:
Description:
Scanner error, cyan laser failure
Remedy:
Code: 52.0200
Display:
Description:
Scanner error, magenta laser failure
Remedy:
Code: 52.0300
Display:
Description:
Scanner error, yellow laser failure
Remedy:
Code: 54.0600
Display:
Description:
Density sensor error
Remedy:
Code: 54.1000
Display:
Description:
Color plane registration sensor error
Remedy:
Code: 54.2800
Display:
Description:
Sensor density contaminated
Remedy:
Code: 54.2801
Display:
Description:
Sensor color plane registration contaminated
Remedy:
Code: 54.XX
Display:
54.XX Error Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 55.0000
Display:
Description:
Engine comm fatal error
Remedy:
Code: 55.0001
Display:
Description:
Engine comm critical error
Remedy:
Code: 55.1000
Display:
Description:
DC controller memory error
Remedy:
Code: 55.X
Display:
55.X Error Turn off then on
Description:
The product has experienced an internal error.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 57
Display:
57 Fan error Turn off then on
Description:
The product has experienced a problem with its internal fan.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 59.0000
Display:
Description:
ITB rotation failure
Remedy:
Code: 59.0001
Display:
Description:
ITB ramp up failure
Remedy:
Code: 59.X
Display:
59.X Error Turn off then on
Description:
The product has experienced a problem with one of the motors.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 79
Display:
79 Error Turn off then on
Description:
The product has experienced an internal firmware error.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 79
Display:
79 Service error Turn off then on
Description:
An incompatible DIMM is installed.
Remedy:
1. Turn the product power off. 2. Install a DIMM that the product supports. 3. Turn the product on.
Display:
10.XXXX Supply memory error
Description:
The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Cyan cartridge e-label error
Remedy:
1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.0001
Display:
Description:
Cyan e-label error
Remedy:
Code: 10.0002
Display:
10.XXXX Supply memory error
Description:
The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Magenta cartridge e-label error
Remedy:
1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.0002
Display:
Description:
Magenta e-label error
Remedy:
Code: 10.0003
Display:
10.XXXX Supply memory error
Description:
The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
Yellow cartridge e-label error
Remedy:
1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.
Code: 10.0003
Display:
Description:
Yellow e-label error
Remedy:
Code: 10.1000
Display:
Description:
Black e-label missing
Remedy:
Code: 10.1001
Display:
Description:
Cyan e-label missing
Remedy:
Code: 10.1002
Display:
Description:
Magenta e-label missing
Remedy:
Code: 10.1003
Display:
Description:
Yellow e-label missing
Remedy:
Code: 10.3000
Display:
Description:
Non-hp black
Remedy:
Code: 10.3001
Display:
Description:
Non-hp cyan
Remedy:
Code: 10.3002
Display:
Description:
Non-hp magenta
Remedy:
Code: 10.3003
Display:
Description:
Non-hp yellow
Remedy:
Code: 101.0000
Display:
Description:
Color-plane registration error
Remedy:
Code: 102.0000
Display:
Description:
DMAX calibration error
Remedy:
Code: 103.0000
Display:
Description:
DHALF calibration error
Remedy:
Code: 13.0000
Display:
Description:
Paper jam, Tray 1 area
Remedy:
Code: 13.0001
Display:
Description:
Paper jam, Tray 2 area
Remedy:
Code: 13.0003
Display:
Description:
Paper jam, registration drum area
Remedy:
Code: 13.0004
Display:
Description:
Paper jam, drum fuser area
Remedy:
Code: 13.0005
Display:
Description:
Paper jam, fuser output area
Remedy:
Code: 20.0000
Display:
Description:
Memory out
Remedy:
Code: 21.0000
Display:
Description:
Video under run
Remedy:
Code: 49
Display:
49 Error Turn off then on
Description:
The product experienced an internal error.
Remedy:
Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 50.1000
Display:
Description:
Low temperature fuser error
Remedy:
Code: 50.2000
Display:
Description:
Slow fuser error
Remedy:
Code: 50.3000
Display:
Description:
High temperature fuser error
Remedy:
Code: 50.4000
Display:
Description:
Fuser heater wire failure
Remedy:
Code: 50.5000
Display:
Description:
Fuser low temperature subtherm failure
Remedy:
Code: 50.6000
Display:
Description:
Fuser high temperature subtherm failure
Remedy:
Code: 50.X
Display:
50.X Fuser error Turn off then on
Description:
The product has experienced an error with the fuser.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact hp support.
Code: 51.XX
Display:
51.XX Error Turn off then on
Description:
The product has experienced an internal hardware error.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
Code: 52.0000
Display:
Description:
Scanner error, black laser failure
Remedy:
Code: 52.0100
Display:
Description:
Scanner error, cyan laser failure
Remedy:
Code: 52.0200
Display:
Description:
Scanner error, magenta laser failure
Remedy:
Code: 52.0300
Display:
Description:
Scanner error, yellow laser failure
Remedy:
Code: 54.0600
Display:
Description:
Density sensor error
Remedy:
Code: 54.1000
Display:
Description:
Color plane registration sensor error
Remedy:
Code: 54.2800
Display:
Description:
Sensor density contaminated
Remedy:
Code: 54.2801
Display:
Description:
Sensor color plane registration contaminated
Remedy:
Code: 54.XX
Display:
54.XX Error Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 55.0000
Display:
Description:
Engine comm fatal error
Remedy:
Code: 55.0001
Display:
Description:
Engine comm critical error
Remedy:
Code: 55.1000
Display:
Description:
DC controller memory error
Remedy:
Code: 55.X
Display:
55.X Error Turn off then on
Description:
The product has experienced an internal error.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 57
Display:
57 Fan error Turn off then on
Description:
The product has experienced a problem with its internal fan.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 59.0000
Display:
Description:
ITB rotation failure
Remedy:
Code: 59.0001
Display:
Description:
ITB ramp up failure
Remedy:
Code: 59.X
Display:
59.X Error Turn off then on
Description:
The product has experienced a problem with one of the motors.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 79
Display:
79 Error Turn off then on
Description:
The product has experienced an internal firmware error.
Remedy:
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Code: 79
Display:
79 Service error Turn off then on
Description:
An incompatible DIMM is installed.
Remedy:
1. Turn the product power off. 2. Install a DIMM that the product supports. 3. Turn the product on.
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