hp LaserJet M9050 MFP常見故障代碼描述,英文手冊3
更新時間：2025/7/25 16:23:37,view:92蘇州hp9050打印機售后服務中心客服熱線69616769，蘇州hp打印機售后維修電話，hp打印機售后網(wǎng)點，hp9050打印機59.0錯誤,MFP提示0.01.16,卡紙，異響,MFP的替代品,顯示59.10,是什么問題,報錯59.10,n替代品,報錯49.,MFP冷啟動,出59.1,錯誤59.10,顯示49,4c02SERVICEERROR,定影錯誤,dn打印機報57.06錯誤,報錯59.20,9050維修視頻2025/7/12
Code: 59.10
Display:
59. Printer Error To continue turn off then on
Description:
A product error occurred.
motor startup error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 59.20
Display:
59. Printer Error To continue turn off then on
Description:
A product error occurred.
motor rotation error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 59.30
Display:
59. Printer Error To continue turn off then on
Description:
A product error occurred.
fuser motor startup error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 59.40
Display:
59. Printer Error To continue turn off then on
Description:
A product error occurred.
fuser motor rotation error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 60.X
Display:
60. Tray lifting error
Description:
This message displays when the tray is in the process of lifting the paper to the top of the tray for proper feeding and some obstruction prevents the tray from lifting properly. 60.02 is a lifting error in Tray 2. 60.03 is a lifting error in Tray 3. 60.04 is a lifting error in Tray 4.
Remedy:
- Check the tray for obstructions. - Remove and reseat the tray. - Perform a service test. - Remove the two trays and swap their positions. If the error changes, the tray might be defective. - Replace the paper input unit.
Code: 62
Display:
62 No System. To continue turn off then on
Description:
A problem with the product firmware has occurred.
Remedy:
- Turn the product off, and then on. - Upgrade the firmware if possible. - Replace compact flash firmware component CC395-67913. - If the problem continues, replace the formatter.
Code: 65.12.99
Display:
65.12.99 - Output Accessory Disconnected
Description:
An external paper handling accessory connection was interrupted.
Remedy:
- Turn the product off. - Make sure that the external paper handling accessory is clear of all packing material and other obstructions. - Check the external paper handling accessory connection, ensuring it is properly seated. If the accessory uses cables, disconnect and reconnect them. - Turn the product on.
Code: 66.00.15
Display:
66.00.15 - External device failure To continue turn off then on
Description:
This error occurs under the following conditions: - An external device was disconnected and a different external device (different model or same model with different firmware) was reconnected. - The external device begins to restart while the product is already running. This can happen due to interruptions with the power on signal. - An upgrade to the external device is not completed within a specified time. This can cause the PHC to crash, requiring the upgrade to be restarted.
Remedy:
- Make sure that the stacker bin area is clear of all packing material and other obstructions. - Turn the product off, and then on. - Check the external paper handling accessory connection to see that it is properly seated. If the accessory uses cables, disconnect them, and reconnect them.
Code: 66.11.00
Display:
66.11.00 Input Device Failure Turn Off, Check Connection, Turn On
Description:
A failure in an external input device occurred. A lifting operation was not completed within the allotted time.
Remedy:
- Make sure that the tray on the left side of the lift deck is empty. - Check the connections. - Turn off the product and turn it on. - Print two pages as a paper path test. - Reseat the input device. - Replace the input device.
Code: 66.11.01
Display:
66.11.01 – Input Device Failure
Description:
The paper path connection unit is not installed.
Remedy:
Install the paper path connection unit.
Code: 66.12.06
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
flipper encoder error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.11
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
stapler carriage motor failure in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.20
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
timeout failure on the retainer sensor (it was never reached) in the stapler stacker.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.21
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
bearing bracket failure (damage) in the stapler stacker.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.31
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
home position timeout failure in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.32
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
home position timeout failure in the aligning paddles on the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.33
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
delivery motor failure (motor 6) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.34
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
front paper alignment motor failure (motor 3) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.35
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
rear paper alignment motor failure (motor 4) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.36
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
stacker bin motor failure (motor 5) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.41
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
stapling folder motor failure (motor 7) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.50
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
stack holder failure (damage) in the stapler stacker
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.51
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
booklet bin motor failure (motor 10) in the multi functional finisher
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.60
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
EEPROM error in the stapler stacker or an initial slider operation error in the multi bin mailbox
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.61
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
slider operation error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.86
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
belt encoder error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.95
Display:
66.12. Output accessory failure
Description:
This error is caused by failures in the output accessories.
PCA check error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 68.0
Display:
68. Permanent storage full Permanent storage write fail. To continue, touch "OK"
Description:
The NVRAM or the hard disk is full. The storage device is failing to write. Touching OK to clear the message brings up 0 for the NVRAM or a 1 for the hard disk. Printing can continue, but it might produce unexpected responses.
NVRAM error.
Remedy:
- Check the configuration. - Turn off the product and turn it on. - Reseat the hard disk. - Replace the hard disk.
Code: 68.1
Display:
68. Permanent storage full Permanent storage write fail. To continue, touch "OK"
Description:
The NVRAM or the hard disk is full. The storage device is failing to write. Touching OK to clear the message brings up 0 for the NVRAM or a 1 for the hard disk. Printing can continue, but it might produce unexpected responses.
removable disk error.
Remedy:
- Check the configuration. - Turn off the product and turn it on. - Reseat the hard disk. - Replace the hard disk.
Code: 79.XX.XX
Display:
79.. Error To continue turn off then on
Description:
A critical formatter error occurred.
Remedy:
- Turn the product off, and then on. - Upgrade the firmware. - Replace the formatter.
Code: 80.XXX
Display:
80.XXX Embedded Jetdirect error
Description:
An embedded Jetdirect error occurred.
Remedy:
Turn the product off, and then on.
Code: 80.XXXX
Display:
80.XXXX EIO error
Description:
The EIO accessory card in slot X encountered a critical error.
Remedy:
- Turn the product off, and then on. - Reseat the EIO card. - Move the EIO card to a different slot. - Replace the EIO card.
Code: 81
Display:
81 Service
Description:
A temporary error occurred while testing the product.
Remedy:
- Turn the product off, and then on. - Replace the formatter.
Code: 88.XXXX
Display:
88.XXXX
Description:
Service test is initialized. 0000 indicates that the test passed.
Remedy:
Display:
59.
Description:
A product error occurred.
motor startup error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 59.20
Display:
59.
Description:
A product error occurred.
motor rotation error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 59.30
Display:
59.
Description:
A product error occurred.
fuser motor startup error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 59.40
Display:
59.
Description:
A product error occurred.
fuser motor rotation error.
Remedy:
- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller
Code: 60.X
Display:
60.
Description:
This message displays when the tray is in the process of lifting the paper to the top of the tray for proper feeding and some obstruction prevents the tray from lifting properly. 60.02 is a lifting error in Tray 2. 60.03 is a lifting error in Tray 3. 60.04 is a lifting error in Tray 4.
Remedy:
- Check the tray for obstructions. - Remove and reseat the tray. - Perform a service test. - Remove the two trays and swap their positions. If the error changes, the tray might be defective. - Replace the paper input unit.
Code: 62
Display:
62 No System. To continue turn off then on
Description:
A problem with the product firmware has occurred.
Remedy:
- Turn the product off, and then on. - Upgrade the firmware if possible. - Replace compact flash firmware component CC395-67913. - If the problem continues, replace the formatter.
Code: 65.12.99
Display:
65.12.99 - Output Accessory Disconnected
Description:
An external paper handling accessory connection was interrupted.
Remedy:
- Turn the product off. - Make sure that the external paper handling accessory is clear of all packing material and other obstructions. - Check the external paper handling accessory connection, ensuring it is properly seated. If the accessory uses cables, disconnect and reconnect them. - Turn the product on.
Code: 66.00.15
Display:
66.00.15 - External device failure To continue turn off then on
Description:
This error occurs under the following conditions: - An external device was disconnected and a different external device (different model or same model with different firmware) was reconnected. - The external device begins to restart while the product is already running. This can happen due to interruptions with the power on signal. - An upgrade to the external device is not completed within a specified time. This can cause the PHC to crash, requiring the upgrade to be restarted.
Remedy:
- Make sure that the stacker bin area is clear of all packing material and other obstructions. - Turn the product off, and then on. - Check the external paper handling accessory connection to see that it is properly seated. If the accessory uses cables, disconnect them, and reconnect them.
Code: 66.11.00
Display:
66.11.00 Input Device Failure Turn Off, Check Connection, Turn On
Description:
A failure in an external input device occurred. A lifting operation was not completed within the allotted time.
Remedy:
- Make sure that the tray on the left side of the lift deck is empty. - Check the connections. - Turn off the product and turn it on. - Print two pages as a paper path test. - Reseat the input device. - Replace the input device.
Code: 66.11.01
Display:
66.11.01 – Input Device Failure
Description:
The paper path connection unit is not installed.
Remedy:
Install the paper path connection unit.
Code: 66.12.06
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
flipper encoder error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.11
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
stapler carriage motor failure in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.20
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
timeout failure on the retainer sensor (it was never reached) in the stapler stacker.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.21
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
bearing bracket failure (damage) in the stapler stacker.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.31
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
home position timeout failure in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.32
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
home position timeout failure in the aligning paddles on the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.33
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
delivery motor failure (motor 6) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.34
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
front paper alignment motor failure (motor 3) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.35
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
rear paper alignment motor failure (motor 4) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.36
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
stacker bin motor failure (motor 5) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.41
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
stapling folder motor failure (motor 7) in the multi functional finisher.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.50
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
stack holder failure (damage) in the stapler stacker
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.51
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
booklet bin motor failure (motor 10) in the multi functional finisher
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.60
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
EEPROM error in the stapler stacker or an initial slider operation error in the multi bin mailbox
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.61
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
slider operation error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.86
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
belt encoder error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 66.12.95
Display:
66.12.
Description:
This error is caused by failures in the output accessories.
PCA check error in the multi bin mailbox.
Remedy:
- Follow the instructions in online help. - Turn the product off and turn it on.
Code: 68.0
Display:
68.
Description:
The NVRAM or the hard disk is full. The storage device is failing to write. Touching OK to clear the message brings up 0 for the NVRAM or a 1 for the hard disk. Printing can continue, but it might produce unexpected responses.
NVRAM error.
Remedy:
- Check the configuration. - Turn off the product and turn it on. - Reseat the hard disk. - Replace the hard disk.
Code: 68.1
Display:
68.
Description:
The NVRAM or the hard disk is full. The storage device is failing to write. Touching OK to clear the message brings up 0 for the NVRAM or a 1 for the hard disk. Printing can continue, but it might produce unexpected responses.
removable disk error.
Remedy:
- Check the configuration. - Turn off the product and turn it on. - Reseat the hard disk. - Replace the hard disk.
Code: 79.XX.XX
Display:
79.
Description:
A critical formatter error occurred.
Remedy:
- Turn the product off, and then on. - Upgrade the firmware. - Replace the formatter.
Code: 80.XXX
Display:
80.XXX Embedded Jetdirect error
Description:
An embedded Jetdirect error occurred.
Remedy:
Turn the product off, and then on.
Code: 80.XXXX
Display:
80.XXXX EIO error
Description:
The EIO accessory card in slot X encountered a critical error.
Remedy:
- Turn the product off, and then on. - Reseat the EIO card. - Move the EIO card to a different slot. - Replace the EIO card.
Code: 81
Display:
81 Service
Description:
A temporary error occurred while testing the product.
Remedy:
- Turn the product off, and then on. - Replace the formatter.
Code: 88.XXXX
Display:
88.XXXX
Description:
Service test is initialized. 0000 indicates that the test passed.
Remedy:
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